• Free shipping within Malaysia.
• Please get in touch with our Customer Service at firstname.lastname@example.org for international shipping.
1. Items purchased will be couriered via Standard Shipping service within 3-5 business days for West Malaysia and 3-7 business days for East Malaysia (Monday to Friday, excluding Public Holidays) upon order payment confirmation.
2. During peak shopping & promotional periods, we will require 3 additional business days to process and pack the online orders received.
3. Orders will be couriered between 9 am - 5 pm from Monday to Friday.
4. Orders will only be delivered to street addresses in Malaysia. PO Box addresses are not accepted.
5. Please note that you must sign your order upon receipt. If you are unavailable at the delivery time, the item will be couriered to you the next day. Please call the assigned logistic company and provide your tracking number to arrange a redelivery.
6. If you are not at the delivery address at the time of delivery, the assigned logistic company will provide a notification card advising you of the process for redelivery. If three attempts are made to deliver your order but to no avail, it will be returned to HAESTIC. Redelivery will then be at your expense.
7. HAESTIC will not be responsible for orders signed by someone other than the designated recipient.
8. If items are damaged upon delivery, please report to Customer Service on the same day with supporting evidence and your Invoice number. Reimbursement is subject to the courier company's discretion.
9. Orders made on Friday after 3 pm and on weekends will be processed the following Monday.
10. At the moment, we do not ship internationally. If you wish to ship an order internationally, please contact our Customer Service at email@example.com.
11. All orders are subject to bank authorization before processing. Only authorized orders will be processed and shipped.
12. We will not be responsible for any loss or damage incurred by any person due to a delay caused by the assigned logistic company or any event beyond our control, including but not limited to a delay caused by an incorrect delivery address.
Damaged In Shipment
1. Be sure to inspect your product once upon receiving it. Any damage from shipping must be reported to our Customer Service team within 14 days of receipt of the product.
2. If you receive a product that has been damaged during shipment, please email us at firstname.lastname@example.org. Include a description of the damage and pictures if possible. This information is beneficial to us in making sure that our products are packed and shipped correctly. We will arrange a replacement for the damaged products.
Out Of Stock Item
1. Items marked "out of stock" are unavailable for order. You may add the item to your Wishlist, and we will email you when the items are back in stock.
2. We strive to deliver your order within the delivery time. However, please note that in the event of stock unavailability of items ordered, we will inform you within 2-3 business days. We seek your kind understanding regarding the shipment delay due to stock availability. We do not accept backorders.
3. If you have questions about our shipping policy, please contact our Customer Service at email@example.com (Monday to Friday: 9 am - 6.30 pm, excluding Public Holidays).